Terms and Conditions

Legal Entity: Wealthlink Global Pty Ltd  ABN: 53676712986 (trading as Rank One Foreign Exchange) (“Rank One”, “we”, “us”, “our”)

AUSTRAC Registration Number: IND 100871826-001

Contact: [Email: info@rankoneforex.com.au] | [Phone: +61 2 8530 2166] | [Address: Suite 303 180-186 Burwood Road Burwood 2134]

These Terms and Conditions (“Terms”) apply to your use of our foreign exchange and remittance services (“Services”). By requesting a quote, placing an order, providing instructions (including via approved messaging services), or transferring funds to us, you agree to be bound by these Terms.

We may update these Terms from time to time. Updated Terms take effect from the date they are published or provided to you. Continued use of our Services means you accept the updated Terms.

1.Our Services and Regulatory Status

1.1 Services. We provide foreign exchange and international remittance services to individuals and entities (“you”, “Client”). At your request, we arrange the transfer of funds in an agreed currency to your nominated recipient and destination account.

1.2 AUSTRAC Compliance. We are registered with AUSTRAC and operate in accordance with applicable Australian laws, including anti-money laundering and counter-terrorism financing requirements.

1.3 No Online Trading Platform. We do not operate a mobile app or online trading platform for trading. Orders are accepted only via:

• in-store,
• telephone,
• email, or
• approved messaging services (e.g. WeChat, WhatsApp).

1.4 No Financial Advice / No Speculation. We do not provide financial, investment, hedging or other advice. Our Services must not be used for investment or speculative trading, or for any arrangement to net-off gains/losses across transactions.

1.5 Third Parties. Remittances may involve third-party banks and intermediaries. We do not control their operations, fees, cut-off times, or processing timelines.

2.Eligibility and Customer Responsibilities

2.1 Eligibility. You must be at least 18 years of age, have legal capacity, and use the Services for lawful purposes only.

2.2 PEP Disclosure. You must disclose if you are a Politically Exposed Person (PEP) or an immediate family member/close associate of a PEP.

2.3 Accurate Information. You must ensure all information you provide is true, accurate, complete and not misleading, and promptly notify us of changes.

2.4 Recipient / Bank Details. You are responsible for providing correct destination account details and recipient information. We do not verify details on your behalf. If you provide incorrect details, you may be unable to recover funds and you may need to place a new order.

2.5 Authorised Person. If you authorise another person to act on your behalf (“Authorised Person”), we may rely on their instructions until you revoke or change the authorisation by giving us at least 24 hours’ written notice (unless we agree otherwise).

3.Identity Verification and Compliance (KYC/KYB)

3.1 Verification and Ongoing Requests. To comply with AML/CTF laws and other legal or risk requirements, we may obtain, verify, record and update information about you and your transactions. We may request additional information at any time, including source of funds/source of wealth and transaction purpose.

3.2 Refusal / Suspension. If you do not provide requested information within required timeframes, or we cannot verify information to our satisfaction, we may refuse, suspend, delay, or cancel a transaction or Services.

3.3 Compliance Actions. We may take steps required or permitted by law (including making reports to AUSTRAC or other authorities) and are not required to inform you if doing so would be unlawful or would prejudice an investigation.

4.Quotes, Orders and Confirmations

4.1 Quotes. Any rate quoted is indicative only and does not constitute an offer until we issue a written Confirmation.

4.2 How Orders Are Placed. Orders and instructions may be placed via in-store, phone, email, or approved messaging services.

4.3 Messaging Confirmations. For messaging orders, you may confirm details using words such as “Confirm”, “Yes”, or “Proceed”. You acknowledge that we may act on such confirmations subject to compliance checks and receipt of cleared funds.

4.4 Confirmation. We will provide written confirmation and transaction records via receipt, email, message, or other written communication (“Confirmation”).

4.5 Error Correction. You must promptly check the Confirmation and notify us of any errors:

• In-store or messaging confirmations:immediately upon receipt;
• Email confirmations:within 24 hours of receipt.
  If you do not notify us within these timeframes, the details may be treated as correct (unless we agree otherwise).

5.Formation of a Transaction Agreement (Per Transaction)

5.1 Transaction Agreement. For each remittance transaction, a legally binding agreement (“Transaction Agreement”) is formed only when all of the following occur:

• you provide valid instructions for the transaction; and
• we have received all required compliance information; and
• we receive the full amount of funds in cleared form; and
• we issue a written Confirmation.

5.2 Entire Agreement Per Transaction. These Terms, together with the Confirmation (and any written onboarding/transaction documents we issue), constitute the entire agreement for that specific transaction and supersede prior discussions or representations about that transaction.

6.Funding, Cut-Offs, Timing and Processing

6.1 Cleared Funds Required.
We are not required to process a transaction until funds are received in full and cleared in our nominated account.

6.2 Payment Source / No Third-Party Payments

Unless expressly agreed by us in writing, you must transfer funds only from a bank account held in your own name (or the registered name of your entity).

We do not accept third-party payments.

For the avoidance of doubt:

• This restriction applies only to the source of funds and does not prevent you from nominating a third-party beneficiary or recipient for a remittance transaction; and
• Funds received from an account not matching the verified customer may be rejected, returned, or held pending compliance review.

6.3 Cash Payments (In-Store Only)

Cash payments may be accepted in-store only and are subject to our internal compliance requirements, verification procedures, and applicable laws.

We reserve the right, at our sole discretion, to:

• refuse or limit cash transactions;
• request additional identification or information before accepting cash; and
• delay, suspend, or cancel a transaction pending compliance review.

Acceptance of cash does not guarantee processing timelines, and additional compliance checks may apply.

Cash must be provided by the verified customer in person unless otherwise agreed by us in writing.

6.4 Balance Deadline (48 Hours).

You must ensure funds reach us within 48 hours after locking a rate (time being of the essence), unless we agree otherwise.

6.5 No Interest.

Funds held by us do not earn interest and you are not entitled to interest.

6.6 Processing Times.

We will use reasonable efforts to process transactions promptly. Actual receipt by the recipient may depend on banks/intermediaries and factors outside our control.

7.Exchange Rates, Re-Quote and Fees

7.1 Agreed Rate. The exchange rate in the Confirmation is the agreed rate for that transaction.

7.2 Re-Quote / Market Disruption. We may re-quote, suspend, or refuse to proceed with a transaction where:

• funds are not received/cleared within the required timeframe; or
• there is a significant market movement, pricing error, liquidity issue, or other market disruption; or
• compliance checks require additional time or information; or
• the transaction cannot be completed due to third-party bank/intermediary constraints.
  If we re-quote and you do not accept, we may treat the transaction as not proceeding and return funds (subject to compliance requirements and costs).

7.3 Fees. We may charge service fees for some transactions. Fees will be disclosed to you as part of the transaction.

7.4 Intermediary/Receiving Bank Charges. You are responsible for all third-party fees, including intermediary bank and receiving bank charges, taxes or government charges. These may be deducted from the transferred amount and may not be calculable in advance.

7.5 SHA/OUR/BEN. Unless expressly agreed otherwise in writing, you acknowledge that international transfers may be subject to fee arrangements imposed by banks/intermediaries (e.g., sender/shared/beneficiary charges) and deductions may occur.

8.Cancellations and Refunds

8.1 Before Transaction Agreement. If you decide not to proceed before a Transaction Agreement is formed, we may return funds to the account from which they were received (subject to compliance requirements and any costs incurred).

8.2 After Transaction Agreement (No Cancellation). Once a Transaction Agreement is formed, transactions are generally not cancellable. If we agree to cancel/unwind a transaction, you are responsible for any losses, exchange rate differences, and third-party charges incurred.

8.3 Refunds to Original Source. For compliance and fraud-prevention reasons, refunds are generally made only to the original payment source account (unless required otherwise by law).

9.Customer Warranties and Anti-Fraud Acknowledgements

You represent and warrant that:

9.1 Capacity/Authority. You have legal capacity and authority to enter into these Terms and each Transaction Agreement. If you are an entity, you are properly constituted and authorised.

9.2 Beneficial Ownership / Principal. You are the beneficial owner of the funds and are acting as principal (not on behalf of a third party) unless disclosed and approved by us.

9.3 Accurate Information. All information you provide is true, correct, complete and not misleading.

9.4 Legitimate Purpose. Each transaction is for a legitimate purpose and is not speculative.

9.5 No Fraud / No Strangers. You will send money only to known recipients and not to strangers, unverified investment platforms, or suspicious payment requests. You acknowledge that scams are common and you remain responsible for your instructions.

9.6 Compliance Cooperation. You will promptly provide information or documents we reasonably request to comply with any law.

10.Sanctions, Prohibited Use, and Our Rights to Refuse / Suspend

10.1 Sanctions and Restricted Parties. We may refuse, delay, suspend, or cancel any transaction where:

• any party (including you, the recipient, or intermediaries) is subject to sanctions or restrictions; or
• we reasonably suspect the transaction involves money laundering, fraud, terrorism financing, or other unlawful activity; or
• processing the transaction may expose us to regulatory or legal risk.

10.2 Prohibited Use. You must not use our Services for unlawful purposes, including money laundering, terrorism financing, fraud, or prohibited goods/services.

10.3 Right to Refuse or Cancel. We may refuse, suspend, cancel a transaction, or terminate a Transaction Agreement if, in our reasonable opinion:

• funds are not received/cleared;
• you fail to provide requested information within required timeframes;
• information becomes inaccurate or misleading;
• you breach these Terms or a material term/warranty;
• you become insolvent or subject to bankruptcy/liquidation;
• performance becomes unlawful;
• a dispute arises; or
• we consider it necessary for compliance, risk, fraud prevention, or legal reasons.

11.Market Loss, Indemnity, Recovery, Interest and Set-Off

11.1 Indemnity. You indemnify us and must pay on demand all costs, losses and expenses arising from:

• your breach of these Terms or a Transaction Agreement;
• incorrect destination account details or instructions you provide; and/or
• third-party fees, duties or taxes relating to a transaction.

11.2 Market Loss on Default / Unwind. If a transaction is cancelled or unwound due to your default (including failure to pay cleared funds within required timeframes), you must pay the difference between the agreed rate and the market rate at which we unwind/repurchase (including any spread), plus any reasonable administrative costs.

11.3 Recovery Costs. You must pay our reasonable costs incurred in recovering unpaid amounts, including legal fees on a full indemnity basis where permitted.

11.4 Interest on Overdue Amounts. We may charge interest on overdue amounts at 6% per annum, calculated and compounded monthly from the due date until paid in full (or such other rate as agreed in writing).

11.5 Set-Off. We may set-off any amount you owe us against any amount we owe you or any amount we hold for you (to the extent permitted by law). You must not set-off amounts you claim we owe you against amounts you owe us.

11.6 No Netting Across Transactions. You must not seek to net-off or settle only gains/losses across multiple transactions. Each Transaction Agreement stands alone.

12.Limitation of Liability

12.1 Liability Cap. To the maximum extent permitted by law, our liability to you in relation to a transaction is limited to the amount of funds received for that transaction.

12.2 Consequential Loss. We are not liable for any indirect or consequential loss.

12.3 Delays / Third Parties. Except in cases of gross negligence or wilful misconduct, we are not liable for losses arising from delays caused by banks, intermediaries, systems, force majeure, incorrect details, compliance checks, or other events outside our control.

12.4 Refusal to Transact. We are not liable for losses arising from our refusal to issue a Confirmation or enter into a Transaction Agreement with you.

12.5 Australian Consumer Law. Nothing in these Terms excludes or limits any non-excludable rights or remedies you may have under the Australian Consumer Law.

13.Messaging and Electronic Communications Risk

13.1 Account Security. You are solely responsible for the security of your WeChat/WhatsApp/Email and any device used to communicate with us.

13.2 Deemed Authorisation. Any instruction received from an account/address you have provided (or that we reasonably believe to be yours) will be deemed authorised by you, subject to compliance checks.

13.3 Interception Risk. While we take reasonable precautions when collecting, using, holding and disclosing personal information, you acknowledge that information sent electronically may be intercepted or accessed by third parties. To the extent permitted by law, you accept this risk.

14.Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. Personal information may be retained for at least seven (7) years (or longer where required) in accordance with applicable laws.

15.Complaints

If you have a complaint, please contact us using the details above. We will acknowledge and investigate complaints within a reasonable timeframe. If we cannot resolve your complaint, we may provide information about further escalation options where appropriate.

16.Notices and Communications (Including Deemed Receipt)

16.1 How We May Send Notices. We may send to you a notice, demand, consent, approval or communication under or in relation to these Terms or a Transaction Agreement in writing, in English, by:

• in-store delivery to you at our business premises
• email to the last email address you provided to us; and/or
• approved messaging services (e.g. WeChat, WhatsApp, Viber or similar) to an account/address which you provided to us.

16.2 When Notices Are Deemed Received. A notice, demand, consent, approval or communication under or in relation to these Terms or a Transaction Agreement will be deemed to have been received:

• if delivered to you in-store, at the time it is provided to you;
• if sent by email or messaging service, when sent by the sender unless the sender receives a delivery failure notification indicating that the email or message has not been delivered to the addressee;
• however, if delivery, receipt or transmission is not on a Business Day or is after 5:00 pm on a Business Day, it is taken to be received at 9:00 am on the next Business Day.

17.Governing Law and Language

17.1 Governing Law. These Terms and each Transaction Agreement are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.

17.2 Prevailing Language. If these Terms are provided in Chinese, the English version shall prevail in the event of any inconsistency.

18.Definitions and Interpretation

18.1 Business Day means a day when Australian banks are open for business.

18.2 Funds means the amount you pay to us for a transaction, including principal and any applicable fees.

18.3 Messaging App includes WeChat, WhatsApp, and other approved instant messaging services we notify you of.

18.4 Headings are for convenience only and do not affect interpretation. Singular includes plural and vice versa. References to persons include individuals and entities.